Account & data deletion
A direct contact route for deletion requests relating to Company-operated services.
1. Send an account or data deletion request
To request deletion of an account operated by DEEP BLUE COAST LIMITED, email support@whale.us. Where possible, send the request from the email address associated with the account.
Include: the app or website name, your username or account ID, and whether you want the whole account and associated data deleted or only particular data.
Do not include: passwords, full card or bank details, or identity-document attachments. If verification is needed, support should provide an appropriate secure route.
Open deletion request emailThis button opens your email app. You must send the email to submit a request; clicking the button does not delete an account or confirm receipt.
2. Verification and what happens next
The request should be reviewed to identify the relevant service and verify account ownership proportionately. Support should explain the expected completion time and any effect on pending prizes, disputes, or purchased content before irreversible action where appropriate.
Operator setup required: confirm the monitored mailbox and ownership-verification flow, implement deletion across actual systems and processors, define acknowledgment and completion times, and add the app’s own deletion route. The email link alone does not implement deletion in an app or database.
3. Data deletion and exceptions
A full-account request covers the account and associated personal data, not just disabling access. Certain records may need to be retained for a defined lawful purpose, such as a required accounting period, an unresolved claim, or proportionate fraud prevention. Any exception should be explained with its purpose and duration.
Complete the retained-data categories, applicable time periods, backup expiration, and processor deletion procedures in the retention section before publishing this as an operational app resource. Uninstalling an app or logging out does not itself delete server-side data.
4. Subscriptions and help
If you have a store-managed subscription, manage or cancel it through the store’s subscription settings to prevent future charges. Account deletion and subscription cancellation are separate actions; a valid deletion request must not be unnecessarily blocked.
For questions, narrower privacy requests, or difficulties using email, write to DEEP BLUE COAST LIMITED at Grigori Afxentiou, 39, ACADEMIA CENTER, BLOCK 1, Flat/Office 3, Larnaka, 6021, Larnaca, Cyprus. See the Privacy Policy for applicable rights and complaint options.