Terms & Conditions

1. Who we are and what these terms cover

These Terms & Conditions are between you and DEEP BLUE COAST LIMITED, a company registered in Cyprus under number HE 494371, D-U-N-S Number 365899213 (“Company”, “we”, “us”). Our registered address is Grigori Afxentiou, 39, ACADEMIA CENTER, BLOCK 1, Flat/Office 3, Larnaka, 6021, Larnaca, Cyprus. Contact: support@whale.us.

These terms govern our Deeb Blue company website and the consumer games and services that expressly link to and incorporate them (the “Services”). They do not automatically govern independently operated businesses using our platform. Complete: covered app names, domains, package identifiers, effective date, and any separate platform-operator roles.

Review these terms before creating an account or participating. Where acceptance is required, it must be recorded through the service. The Privacy Policy explains personal-data use; accepting these terms does not constitute consent to optional advertising or tracking.

2. Eligibility and location

You must meet the age, residence, and physical-location requirements stated in the applicable Official Rules and be legally capable of entering this agreement. Services are not intended for children. You must not use a VPN, proxy, false address, borrowed identity, or other means to bypass eligibility checks.

Complete before launch: minimum age for each service and jurisdiction; permitted countries/states; excluded locations; employee and household exclusions; verification procedure. The presence of this website or an app-store listing is not confirmation that prize play is available in your location. If eligibility cannot be confirmed, access to the relevant feature may be restricted.

3. Entertainment play and prize promotions

Our Services may offer casino-style entertainment and separately governed sweepstakes or redeemable-prize promotions. Do not assume that every game, balance, reward, or virtual item can be redeemed for money or other value.

Entertainment-only virtual items are a limited right to use in-app content; they are not deposits, investments, legal tender, or transferable property. They cannot be exchanged for prizes unless the specific item and redemption entitlement are expressly identified in the applicable Official Rules. Any eligible promotional entries and prize balances must be clearly distinguished from entertainment-only items.

Prize participation is governed by the Official Rules published for the particular promotion, including free entry, prize details, eligibility, deadlines, selection, and redemption. A promotion must not begin while required details remain incomplete. Its specific rules prevail over conflicting general provisions on that promotion, subject to mandatory law. Play is not a source of guaranteed income.

4. Accounts and security

Provide accurate and current information. Keep login credentials confidential and notify us promptly of unauthorized activity. Do not sell, share, or transfer an account, impersonate another person, or create duplicate accounts to evade published limits. Account limits must be stated in the applicable rules.

We may request proportionate evidence needed to establish age, identity, location, account ownership, or a lawful prize claim. Verification must use the secure process explained at the time of collection. Do not email passwords, full payment-card details, or identity documents to general support. You are not automatically liable for every unauthorized transaction; applicable consumer and payment protections remain in force.

5. Purchases, virtual items, and refunds

If a service offers purchases, the checkout must identify the item, price, currency, taxes, and material restrictions before confirmation. Purchase only through the authorized channel shown in that service. No purchase should be represented as a deposit or a guaranteed prize entitlement. The final promotion rules must describe the relationship, if any, between optional purchases and promotional entries and provide the lawful free-entry method.

Complete: purchasable items; currency names; purchase limits; permitted payment channels; refund workflow; whether subscriptions or randomized paid items exist.

Refund and cancellation requests may be made through the relevant store or to support, depending on the seller and payment channel. Mandatory refund, withdrawal, and digital-content rights are preserved. Any loss of an applicable withdrawal right for immediately supplied digital content requires the legally required express consent and acknowledgment. We do not impose a blanket “no refunds” rule.

If subscriptions are introduced, the offer must separately state renewal price and period, trial conditions, cancellation method, and when cancellation takes effect. Deleting an account does not necessarily cancel a store-managed subscription. If paid randomized items are introduced, the applicable odds and purchase disclosures must be presented before purchase where required.

6. Entries, prizes, and redemption

Only the Official Rules establish how entries are obtained, how a prize is determined, and when it can be claimed. Review those rules before participating. Do not pay a separate fee represented as necessary to unlock an already awarded prize. Taxes lawfully owed to a public authority are distinct from payment to claim a prize.

We may verify a claimant’s identity, age, location, entry validity, and payment-destination ownership before fulfilling a claim. The collection and retention of that information must match our Privacy Policy. Any minimum redemption amount, conversion ratio, permitted payment method, processing period, or limit must be disclosed in advance, not introduced after a win.

Prize fulfillment is subject to the published rules and mandatory law. We may investigate reasonable evidence of fraud, but may not use this clause to arbitrarily cancel valid claims. Any decision affecting an entry or prize can be challenged through support. Tax reporting or withholding applies only where legally required; the relevant rule and documentation must be disclosed.

7. Fair use and prohibited activity

You must not use the Services to:

• Commit fraud, launder funds, use stolen payment credentials, or submit false verification documents.
• Use bots, unauthorized automation, collusion, or exploits to manipulate game outcomes, entries, or account limits.
• Interfere with security, introduce malicious code, scrape personal information, or access another person’s account.
• Harass others, publish unlawful material, infringe intellectual property, or disclose someone else’s private information.
• Sell accounts, entertainment currency, promotional entries, or prizes in violation of the relevant rules.

These restrictions do not remove rights to lawful interoperability, security reporting, or other conduct protected by mandatory law.

8. Community features and user content

If a service includes profiles, chat, or other user-generated content, you remain responsible for what you submit. You retain ownership of your content and grant us a non-exclusive license only to host, display, moderate, and technically adapt it as needed to provide that feature. This does not grant unlimited advertising or publicity rights.

We may remove material or restrict a feature for a documented breach, with notice and an opportunity to challenge the decision where appropriate. Report abuse or unlawful content to support@whale.us. If community features are offered, confirm in-app reporting, blocking, moderation, and response procedures before launch.

9. Intellectual property and license

The Services, software, visual design, trademarks, and original content belong to the Company or its licensors. Subject to these terms, you receive a limited, personal, non-exclusive, non-transferable right to use the Services for their intended purpose. No ownership in our software or brands is transferred.

Do not copy, distribute, resell, or modify protected materials except with authorization or as permitted by law. Third-party software may carry its own license, which governs that component where applicable.

10. Responsible participation

Play for entertainment and take breaks. Do not spend more money or time than you can afford. A loss does not make a future win more likely, and past outcomes do not promise future results. Optional purchases must not be presented as a way to recover losses or solve financial problems.

Contact support@whale.us to request assistance with restricting or closing your account. Confirm available time/spend limits, cooling-off periods, self-exclusion procedure, processing times, and country-specific support resources. A request for restriction must not be treated as permission for promotional contact encouraging you to return.

11. Service changes and technical issues

We may maintain, update, or correct the Services. When a change materially affects paid content or participation, we will provide appropriate notice and any remedies required by law. We do not promise uninterrupted operation or compatibility with every device.

If a technical error affects a promotion, its resolution must follow the Official Rules, treat affected entrants fairly, and respect valid accrued rights. We will not rely on a general “malfunction voids all winnings” provision to avoid lawful obligations. Material game or prize conditions should not be changed retrospectively.

12. Suspension, closure, and deletion

Access may be restricted where reasonably necessary to investigate fraud, protect security, comply with law, or address a material breach. Where lawful and practicable, we will explain the reason and how to challenge the decision. Measures should be proportionate to the issue.

You may request account closure and associated personal-data deletion through our account and data deletion page. Closing an account ends future access but does not automatically extinguish a valid pending prize claim, refund, complaint, or mandatory consumer right. We will explain the treatment of balances and pending claims before irreversible action where applicable. Certain records may be retained only for justified periods described in the Privacy Policy.

13. Liability and consumer protections

We are responsible for performing our obligations with the care required by applicable law. Nothing in these terms excludes or limits liability for fraud, deliberate wrongdoing, death or personal injury caused by negligence where exclusion is prohibited, or any other liability that cannot lawfully be excluded.

To the extent permitted by law, we are not responsible for losses caused solely by events outside our reasonable control or losses that were not reasonably foreseeable. This does not exclude responsibility for our own failures to take reasonable precautions. Statutory guarantees, remedies for defective digital content, payment protections, and data-protection rights remain available. No automatic forfeiture, class-action waiver, compulsory arbitration clause, or fixed liability cap is introduced by this draft.

14. App stores and third-party services

For an iOS app distributed under Apple’s standard license, the Apple Standard End User License Agreement governs the software license; these terms govern our separate service relationship to the extent consistent with that agreement and mandatory law. This draft is not a replacement custom Apple EULA. Any custom EULA requires a separate review.

Apple and Google are not sponsors, administrators, or endorsers of our promotions and are not responsible for their conduct or prize fulfillment. The Company is responsible for its Services and support. Applicable store usage rules and third-party terms also apply. Nothing here authorizes a payment method or prize mechanic that a store or local law prohibits.

15. Complaints and governing law

Send complaints to support@whale.us, identifying the service, account reference, relevant transaction or promotion, and the outcome requested. Do not include unnecessary sensitive documents. We will review the matter and explain our response. Confirm complaint acknowledgment and resolution targets and applicable dispute-resolution bodies.

Cyprus law governs these terms to the extent permitted by law. If you are a consumer, mandatory protections and rights to bring proceedings in the courts of your place of residence are preserved where applicable. You may also contact the relevant regulator or consumer authority. We do not require you to give up statutory remedies to use the Services.

16. Updates and general provisions

We will identify the version and effective date of these terms and provide appropriate notice of material changes. Changes apply prospectively; existing promotions remain governed by their applicable rules unless a lawful and fair change is necessary. Fresh agreement will be requested where required.

If a provision is unenforceable, the remaining terms continue so far as lawful. A failure to enforce one provision is not a waiver of future rights. We may transfer this agreement only where doing so does not reduce mandatory protections and appropriate notice is provided. Contact us at the address above or support@whale.us.